Explain how a counterproposal may be used to preserve a positive relationship when denying a request or when delivering bad news
By proposing an alternative to the action requested, the communicator denies the request while ensuring that the relationship will not suffer as a result. The counterproposal is an expression of goodwill, a willingness to help the receiver. In a letter denying credit, for instance, a counterproposal can let the customer know that you still value his or her business and that, as soon as credit history is established or improved, the customer may reapply for credit.
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Using threats or intimidation to persuade someone is which influence tactic?
A. Legitimating B. Ingratiating C. Pressure D. Exchange E. Personal appeals
Under the Equal Credit Opportunity Act, lenders may not use a numeric scoring system for deciding who may or may not receive credit
Indicate whether the statement is true or false.
Which inventory costing method will produce an amount for cost of goods sold that is closest to current market value?
A. Specific identification B. LIFO C. FIFO D. Weighted average
In a given portfolio, replacing an existing investment with a lower beta investment results in _____.?
A. ?an increase in the expected rate of rate return of the portfolio B. ?a decrease in the actual rate of return of the portfolio C. ?a decrease in the required rate of return of the portfolio D. ?an increase in the systematic risk of the portfolio E. ?the portfolio beta moving toward 1.0