Over the last six months, patient satisfaction surveys have begun to mention that the facility is not as clean as expected. How should an administrator using evidence-based management (EBM) strategies deal with this information?
1. Recall that the hospital has been running at full capacity for over one year.
2. Recall that the manager of the housekeeping department was on vacation for a month during this time.
3. Accept this information as accurate and work to reverse the trend.
4. Forward the information to the housekeeping manager and demand an explanation.
3
Explanation: 1. This is an excuse for the outcome of this survey and does not meet the EBM principle of facing the hard facts.
2. This is an excuse for the outcome of this survey and does not meet the EBM principle of facing the hard facts.
3. EBM encourages the manager or administrator to "face the hard facts" and not to make excuses for evidence. The administrator should treat the organization as a work in progress and use this information to encourage housekeeping workers to improve.
4. Demanding an answer to the situation is not an EBM principle. The administrator should see the organization as a work in progress. Something has occurred to impact the hospital's cleanliness. That issue should be addressed and rectified, but it is not necessary to be demanding and accusatory.
You might also like to view...
When analyzing community assessment data, data can be categorized in a variety of ways. Which of the following would be categorized as socioeconomic characteristics?
A) Area boundaries B) Educational attainment C) Public spaces D) Ethnic and racial groupings
The practices of physicians, nurses, and other health care providers are differentiated by the:
a. Health Resource and Services Administration (HRSA) b. State board of nursing c. Scope of practice d. United States Department of Health and Human Services
A physician recommends that a client use a therapeutic bed. The nurse educator asks a student nurse about the purpose for a therapeutic bed. What is the best response by the student nurse about the purpose of a therapeutic bed?
A) Provides comfort because it is shaped like an egg carton. B) Treats contractures as a result of prolonged immobility. C) Supports the body to avoid creating pressure points. D) Keeps the body straight, flat alignment.
The public health nurse who aims to change behaviors such as poor hand-washing skills and unsafe sex practices is acting in the roll of:
a. Case manager b. Advocate c. Educator d. Role model