Define service culture
What will be an ideal response?
A service culture includes shared perceptions of what is important in an organization and shared values and beliefs of why those things are important.
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Which of the following statements demonstrates behavioral loyalty towards a brand?
A) 2Wheels has very customer-friendly return policies for its products. B) I always buy 2Wheels products when I'm looking for bike accessories. C) Most of my friends agree that 2Wheels is the best place for durable biking gear. D) 2Wheels has the friendliest customer service people I've ever met. E) I think that 2Wheels products are the highest-quality products in their price range.
Delaying the delivery of the bad news can be illegal
Indicate whether the statement is true or false.
On October 1 . Ryan Company purchased $200,000 face value 12% bonds for 98 plus accrued interest and brokerage fees and classified them as held-to-maturity securities. Interest is paid semiannually on January 1 and July 1 . Brokerage fees for this transaction were $700 . At what amount should this acquisition of bonds be recorded?
a. $196,000 b. $196,700 c. $202,000 d. $202,700
Debt & Loan Collection Agency calls Ethel several times a day, and some¬times in the middle of the night, about an overdue bill that a Furniture4U store turned over to Debt & Loan for collection. This is a violation of
a. no federal law. b. the Fair and Accurate Credit Transactions Act. c. the Fair Debt Collection Practices Act. d. the Truth-in-Lending Act.