This question contains two parts; be sure to answer both. First, list and describe five basic behaviors that enable a manager to work on disagreements and keep them from flaring into out-of-control personality conflicts. Second, suppose that you are dealing with a very unhappy assistant. He has worked for you for three years, and he has done excellent work, going above and beyond the call of duty. However, the company has placed a freeze on hiring and promotions, and for the last three years no employee has received more than a 2 percent raise. Your assistant is frustrated at his ever-increasing workload, and he wants to be promoted to a position with more responsibility and creativity. You suspect that he may be looking for another job. Which of the behaviors that you listed would you
use to manage the conflict with your assistant? Be specific, and explain your answer.
What will be an ideal response?
Whatever kind of organization you work for, you'll always benefit from knowing how to manage conflict. There are five basic behaviors that enable you to work on disagreements and keep them from flaring into out-of-control personality conflicts: openness, equality, empathy, supportiveness, and positiveness.
1. Openness
State your views openly and honesty, not trying to disguise the real object of your disagreement. Look at the conflict as a way to better understand the situation and find a solution. Concentrate on identifying the problem and taking a problem-solving approach.
2. Equality
Treat the other's status and ideas as equal to yours, allowing that person time to completely express his or her opinions. Evaluate all ideas fairly and logically, without regard to ownership.
3. Empathy
Try to experience the other person's feelings and point of view, showing you are truly listening by using such expressions as "I appreciate how you feel . . ."
4. Supportiveness
Let the other person know you want to find a resolution that will benefit you both. Describe the specifics you have difficulty understanding, without evaluating or judging them. Support the other person's position when it makes sense to do so.
5. Positiveness
Be positive about the other person and your relationship. Express your willingness to work toward a resolution that will be feasible for everyone.
You might also like to view...
What is the best way an auditor can detect fraud in the financial statements?
a. Use professional skepticism. b. Understand Generally Accepted Accounting Standards. c. Brainstorm with the client to find the types of fraud occurring. d. Actively search for errors in the financial statements.
My sisters-in-law job is to design a mail order catalog for May department store
What will be an ideal response?
The high-low method is a cost estimating approach that uses ________ to find the cost line.
A. personal intuition B. only four data points C. all available data points D. only two data points
The ability to send e-mails from within PL/SQL code has been simplified with the introduction of the DBMS_ALERT package.
Answer the following statement true (T) or false (F)