The process of moving conflicting parties toward an outcome is called:
a. negotiation.
b. conflict management.
c. problem-purpose expansion method.
d. brainstorming.
ANS: A
The process of moving conflicting parties toward an outcome is called negotiation. Conflict management has the goal of mutual benefit with limited loss, which is directed toward getting all parties to work together. The problem-purpose-expansion method is a way to broaden limited thinking by restating the problem and expanding the problem statement so that different solu-tions can be generated. In brainstorming, as many alternatives as possible are generated without placing a value on them.
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