List the intangible costs and benefits of GEMS as reported by employees of M R E.
What will be an ideal response?
The intangible costs are:
Learning a new computer system (Ketcham interview/Ketcham probe)
Pressure to adopt new methods (Ketcham interview)
The intangible benefits are:
Online access rather than just reports at the touch of a button (Evans)
Access to the GEMS at any time (Evans)
Leads to effective project management (Evans)
Fast, on-time reports (Evans)
Better project management and coordination (Taylor)
Client access to their project information (Evans)
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