The nurse brings the patient's lunch tray into the room and sets it on the over-bed table, positioning it so that it is comfortable for the patient to eat
The patient sweeps the tray off the table, screaming "Get this slop out of here! I'm not hungry." What response by the nurse reflects therapeutic communication? (Select all that apply)
1.
"You seem angry. Would you like to talk about what's bothering you?"
2.
"That behavior in unacceptable. You could simply ask me to remove the tray."
3.
"Why did you do that? Now I have to clean up that mess."
4.
"How would you feel in my place if someone did that to you?"
5.
"You need to eat to maintain your strength. I'll get another tray."
ANS: 1, 2
First the nurse should acknowledge the patient's emotion and attempt to learn more. Assertive communication can be therapeutic, and it would be appropriate to tell the patient the behavior is unacceptable.
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