A depressed patient has just responded to the nurse in an overtly angry manner. Select the nurse's best response
a. "I seem to have hit a raw nerve. I'm sorry."
b. "You are angry. Let's talk about the issue."
c. "Please watch your tone of voice when you speak to me."
d. "I don't think I deserved to be shouted at. What's really the matter?"
B
To be of maximal benefit to the patient, anger should be accepted and explored. Apologies by the nurse are unnecessary. The other options are defensive and rigid reactions.
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