During your interview with the parents of a critically injured 9-year-old boy, the mother begins to cry. Your best response is to say

a. "I'll leave you alone for a few minutes while you get a hold of yourself."
b. "I'm sure that your son is receiving the best of care; our trauma team is highly trained."
c. "I can see that you are upset; your husband can provide the rest of the information."
d. "It's OK to cry; let's sit here together for a few minutes."


D
It is very important to show empathy and to allow the patient to cry. Offering tissues indicates to the patient that it is okay to cry and conveys a message of thoughtfulness. When the patient has regained composure, proceed with the interview.

Nursing

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