Which of the following is a reason why organizations measure customer engagement and satisfaction?

a. It helps them in determining their financial requirements and the required value of the cash reserve ratio.
b. It helps them to segment markets based on demographic characteristics of the customers.
c. It helps them to discover customer perceptions of how well the organization is doing in meeting customer needs.
d. It helps them in determining their human resource requirements.


c

Business

You might also like to view...

RESPA does not apply to:

A) Residential mortgages B) ?Federally?insured mortgages. C) ?Second mortgages. D)? RESPA applies to all of the above.

Business

Which type of view is created from the following command? CREATE VIEW prices AS SELECT isbn, title, cost, retail, retail-cost profit FROM books;

a. simple b. inline c. complex d. derived

Business

What is a component part? Provide an example

What will be an ideal response?

Business

Which of the following statements is CORRECT?

A. An example of an externality is a situation where a bank opens a new office, and that new office causes deposits in the bank's other offices to decline. B. The NPV method automatically deals correctly with externalities, even if the externalities are not specifically identified, but the IRR method does not. This is another reason to favor the NPV. C. Both the NPV and IRR methods deal correctly with externalities, even if the externalities are not specifically identified. However, the payback method does not. D. Identifying an externality can never lead to an increase in the calculated NPV. E. An externality is a situation where a project would have an adverse effect on some other part of the firm's overall operations. If the project would have a favorable effect on other operations, then this is not an externality.

Business