What are the benefits of fair and efficient relationships with transactional customers?
a. Customers are more forgiving of the occasional service failure
b. Good relations lead to repeat business
c. Transactional customers may become strategic partners
d. Increase complaints and damage reputation
e. All of the above
f. Only A, B, and C
f. Only A, B, and C
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According to the Application, large increases in per capita income in the United States over the past 30 years have
A) led to a higher divorce rate. B) not increased happiness levels. C) had the greatest impact on retired people. D) lowered stress levels.
Which of the following will happen if a new firm enters in an oligopoly with differentiated products?
A) Market price will fall. B) Market price will rise. C) Existing firms will gain market share. D) Each firm will have an equal market share.
Explain how an economy which is presently above its balanced growth path will converge back to its balanced growth path?
What will be an ideal response?
During World War II, the distribution of income shifted. Who did this shift favor?
(a) Labor (b) The idle and wealthy class (c) The government (d) Foreign-born individuals