What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.
What will be an ideal response?
Informal communications channels are those that develop outside the formal structure and do not follow the chain of command. The two types are the grapevine and MBWA.
The grapevine is the unofficial communication system of the informal organization, a network of gossip and rumor of what is called "employee language." Managers should be aware that this is the major way that many employees acquire their information, and that it can be a morale reducer.
MBWA (Management by Wandering Around) is where a manager literally wanders around his or her organization and talks with people across lines of authority. It gives the manager access to less distorted information about what is going on at lower levels, allows managers to learn more about their people, and to express to employees the values and goals that are important.
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