Rita's boyfriend can be moody after a particularly bad day at work. Before trying to speak to him, Rita has learned to observe him for a few moments, paying attention to his tone of voice, facial expressions, and willingness to kiss her hello. Rita is using multiple ________ to help her determine her boyfriend's mood.

A. verbal cues
B. nonverbal channels
C. methods
D. unspoken words


Answer: B

Communication & Mass Media

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