The nurse is providing support to parents adapting to the hospitalization of their child to the pediatric intensive care unit. The nurse notices that the parents keep asking the same questions. What should the nurse do?
a. Patiently continue to answer questions, trying different approaches.
b. Kindly refer them to someone else for answering their questions.
c. Recognize that some parents cannot understand explanations.
d. Suggest that they ask their questions when they are not upset.
ANS: A
In addition to a general pediatric unit, children may be admitted to special facilities such as an ambulatory or outpatient setting, an isolation room, or intensive care. Wherever the location, the core principles of patient and family-centered care provide a foundation for all communication and interventions with the patient, family, and health care team. The nurse should do the therapeutic action and patiently continue to answer questions, trying different approaches.
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