When a service desk is moving from a reactive state to a proactive one ____.
A. a systematic plan will enable this transformation to take place very quickly and efficiently
B. setting up efficient processes is not important; collecting data is critical to the success of the transformation
C. management should assume that service desk analysts understand the importance of gathering information
D. service desk management may encourage analysts to capture data to gain senior management's trust
Answer: D
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._____ is the process that occurs when group members engage in an expressed struggle that impedes task accomplishment.
a. Emergent leadership b. Small group conflict c. Shared leadership d. Small group communication
Describe the purpose of each type of graphic. flowchart
Lambeth Corporation has provided the following information: Cost per UnitCost per PeriodDirect materials$4.90 Direct labor$2.95 Variable manufacturing overhead$1.25 Fixed manufacturing overhead $8,000Sales commissions$1.00 Variable administrative expense$0.40 Fixed selling and administrative expense $4,000 If 3,000 units are produced, the total amount of direct manufacturing cost incurred is closest to:
A. $26,550 B. $33,300 C. $27,300 D. $23,550
Bloom Corp. is a firm whose employees work in an old facility; they request a government inspection to ensure that they are not exposed to any hazardous materials while working in the facility. Which of the following acts gives them the right to do so?
A. Rehabilitation Act B. Title VII of the Civil Rights Act C. Equal Pay Act D. Civil Rights Act E. Occupational Safety and Health Act