The best way to deal with a service breakdown is to reflect upon it after it occurs.
Answer the following statement true (T) or false (F)
False
The best way to deal with a service breakdown is to prevent it from occurring. One strategy to prevent a breakdown is to research and learn to use interactive communication techniques. Learn to listen for their unspoken as well as verbalized needs, concerns, and questions.
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Barre plans to sell 5,000 units each quarter next year. During the first two quarters each unit will sell for $12; during the last two quarters the sales price will increase $1.50 per unit. What is Barre's estimated sales revenue for next year?
A. $255,000. B. $244,000. C. $240,000. D. $270,000. E. None of the answers is correct.
Which is a guideline for using photographs as a presentational aid?
a. Pass the photos around so everyone is able to see them. b. Use photographs to establish the mood of your presentation. c. Take advantage of the potential for shock value of photographs. d. Use photos that do not require explanation.
Steven used to always work his full shift. Several of his coworkers would clock out for lunch and then clock back in a few minutes later but still take an hour for lunch and get paid for the time they are at lunch. Steven decided he should do the same thing so that he would be paid the same as his coworkers for doing the same amount of work. It appears Steven is at the _________ of moral development.
A. preconventional level B. conventional level C. postconventional level D. neoconventional level
The university police department must write, on average, five tickets per day to keep
department revenues at budgeted levels. Suppose the number of tickets written per day follows a Poisson distribution with a mean of 8.9. Find the probability that exactly four tickets are written on a randomly selected day. A) .941567 B) .058433 C) .035656 D) .964344