As Dean served burgers to the rude customers, he chose to continue working with a smile and fake optimism. This is an example of ______.
A. a proactive influence tactic
B. emotional labor
C. organizational politics
D. Golem Effect
B. emotional labor
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Which of the following least supports the purpose of communication?
A) Providing data B) Providing information C) Providing inspiration D) Providing control E) Providing insight
Which one of the following below would not be classified as an operating activity?
A) interest expense B) income taxes C) payment of dividends D) selling expenses
If one department in a large organization is being reorganized, this can be considered what kind of change?
a. Radical from the position of senior leaders b. Incremental from the position of employees in the department c. Continuous from the view of the organization d. Discontinuous from the view of senior leaders
The individualism-collectivism dimension primarily describes
A. the strength of the relationships between the members of a society. B. the unequal distribution of power within a society. C. how a culture deals with hierarchical relationships. D. how cultures seek to deal with the fact that the future is not perfectly predictable. E. the division of roles between the sexes within a society.