Factors such as information quality, navigation, price, merchandise availability, purchase process, and order tracking are part of which dimension in online satisfaction and dissatisfaction?
A. security and privacy
B. fulfillment and reliability
C. customer service
D. website design and interaction
E. All of these choices are correct.
D. website design and interaction
Website design is an important driver of satisfaction with online retailers.
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Define general controls
The new-product development process should
A. start whenever the majority of current products are in the market maturity stage of the product life cycle. B. avoid applying quantitative screening criteria, since applying such criteria tends to eliminate most of the "really new" ideas. C. have ongoing support from top management. D. be informal-to encourage creativity. E. All these answers are correct.
Latitude represents an east/west measurement of position.
Answer the following statement true (T) or false (F)
When in doubt as to how to treat a customer who has not been provided a service as promised, the service provider should always try to overcompensate that customer.
Answer the following statement true (T) or false (F)