Kouzes and Posner describe which of the following as "encouraging the heart"?
A. Empathizing with followers
B. Developing strong friendly relationships with followers
C. Caring deeply about the vision of follow-ers
D. Having the ability to change the vision of followers
ANS: C
Feedback
A Incorrect because this does not mean hav-ing the ability to definitely have the fol-lowers embrace the vision or "encourage the heart."
B Incorrect because this does not mean that by having a relationship with followers, they will follow one's vision and "en-courage the heart."
C Correct because this means caring deeply about one's vision and working hard to accomplish it.
D Incorrect because this does not mean that the followers will care that much about supporting the vision just because one has the ability to change the vision.
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