What are the first four work values identified by Hofstede?
What will be an ideal response?
Individualism–collectivism, masculinity–femininity, power distance, and uncertainty avoidance
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Which of following is not part of the ethical framework derived from utilitarianism and rights theories?
a. Identification of the legal issues. b. Determination of affected parties and their rights. c. Determination of the most important rights. d. Development of alternative courses of action.
The group maintenance behavior of gatekeeping helps to:
A) Increase and equalize participation. B) Reduce tension and hostility. C) Regulate behavior. D) Increase comprehension.
Brayden is responsible for managing the customer satisfaction of Hilton. Brayden is currently analyzing the customer relationship management (CRM) program at Hilton and is contemplating where he should begin making changes. Which of the following would be the beginning of a CRM program, and therefore the area Brayden should consider first?
A. Getting rid of the most unprofitable customers B. Offering new types of hotel rooms for frequent guests. C. Expanding the number and locations of Hiltons D. Providing information to customers through the Web, Facebook, or in person. E. Increasing the promotion budget with a new sweepstakes for frequent customers.
Employers are not required to modify their job-application and selection process so that those with disabilities can compete for jobs with those who do not have disabilities
Indicate whether the statement is true or false