What are behavioral styles? How do they affect service provider-customer relationships?
What will be an ideal response?
Behavioral styles are observable tendencies or actions that people exhibit when dealing with tasks or other people. A customer service professional should strive to provide service in a manner that addresses not only the behaviors preferred by them, but also those that fulfill the needs and desires of others as well. A customer service professional must understand human behavioral style characteristics to be better at establishing and maintaining positive relationships with customers. When dealing with your customers, it is essential to recognize that someone else doing something or acting differently from the way you do doesn't mean that the person is wrong. It simply means that they approach situations differently. Relationships are built on accepting the characteristics of others. In customer service, adaptability is crucial, for many people do not always act the way you want them to.
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