The customer is a key component of the customer service environment that is directly under the control of the service provider and staff.
Answer the following statement true (T) or false (F)
False
The customer is a component of the customer service environment but the customer is the only component that is not directly under the control of the service provider and staff. Customers are the "star" of the show and should be the central focus of all workplace efforts. Other components of the customer service environment include organizational culture, human resources, products/deliverables, delivery systems, and service.
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Shore Shipping Company files suit, arguing that nearby Shipping Software Company keeps stealing their employees, and thus using their intellectual property to develop shipping shortcuts. A judge instructs them to take their complaint to arbitration. Which of the following statements is true regarding the role of the arbitrator?
A. The opinion offered by the arbitrator will be legally binding. B. The arbitrator may offer an opinion, but it will not be legally binding. C. The arbitrator should not offer an opinion on the dispute. D. The arbitrator will persuade the opposing companies to communicate.
A plaintiff must file a claim against an employer within 180 days of the most recent paycheck violation
Indicate whether the statement is true or false
Which of the following statements is correct?
A. An open-market dividend reinvestment plan will be most attractive to companies that need new equity and would otherwise have to issue additional shares of common stock through investment bankers. B. Stock repurchases tend to reduce financial leverage. C. If a company declares a 2-for-1 stock split, its stock price should roughly double. D. One advantage of adopting the residual dividend policy is that this makes it easier for corporations to meet the requirements of Modigliani and Miller's dividend clientele theory. E. If a firm repurchases some of its stock in the open market, then shareholders who sell their stock for more than they paid for it will be subject to capital gains taxes.
The requirement that an employee not come to work for a set time period, during which the employee is not paid, is referred to as a
A. demotion. B. suspension. C. dismissal. D. termination.