The act of knowing what people want, how they behave, what they think, and how they feel is referred to by which of the following terms?
a. customer identification
b. needs assessment
c. empathy
d. observation
c. empathy
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RSC, Inc. has been a member of the Better Business Bureau for five years. In the past year, RSC has had a number of customer complaints that it has not addressed. In response, what can the BBB do?
A. Institute a fine against the RSC B. File a lawsuit against RSC in a federal court C. Expel RSC from its local bureau and make local residents aware D. Force RSC to address the complaints E. File a lawsuit against RSC in a state court
Explain the various types of third-party beneficiary contracts
What will be an ideal response?
Employers must have permission from job applicants to request a credit report
a. True b. False Indicate whether the statement is true or false
James Dean received the following this year. ? Scholarship for college tuition and fees$20,000Scholarship for college room and board$13,100Chamber of Commerce citizenship award$1,500Inheritance from great uncle$38,000Compute James' gross income.
A. $0 B. $39,500 C. $38,000 D. $14,600