Human needs are shaped by culture and individual personality
Indicate whether the statement is true or false
FALSE
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Which of the following statements is false?
a. A primary purpose of cost accounting is to determine valuations needed for external financial statements. b. A primary purpose of management accounting is to provide information to managers for use in planning, controlling, and decision making. c. The act of converting production inputs into finished products or services necessitates cost accounting. d. Two primary hallmarks of cost and management accounting are standardization of procedures and use of generally accepted accounting principles.
_____, one of the components on which customers evaluate service quality, refers to the knowledge and courtesy of employees and their ability to convey trust
a. Empathy b. Responsiveness c. Assurance d. Reliability
_____ skills, also known as interpersonal skills, involve the ability to understand and deal with people in a way that maintains a favorable relationship and goodwill
Fill in the blank(s) with correct word
Which actions would Blair Kellison, CEO of Traditional Medicinals Inc., a California-based manufacturer of herbal medicines and teas, NOT typically consider in crafting his company's strategy of social responsibility?
A. actions that promote good stewardship (by protecting and enhancing) the environment B. actions to benefit Traditional Medicinals' shareholders such as raising the dividend or boosting the stock price C. making charitable contributions, supporting community service endeavors by Traditional Medicinals' employees, and reaching out to make a difference in the lives of the disadvantaged D. actions to enhance Traditional Medicinals' workforce diversity E. actions to ensure that Traditional Medicinals has an ethical strategy and operates honorably and ethically