Describe three CRM technologies used by customer service departments.
What will be an ideal response?
Three customer service operational CRM technologies: Contact center (call center) - where CSRs answer
customer inquiries and respond to problems through different touch points. Web-based self-service -
allow customers to use the Web to find answers to their questions or solutions to their problems. Call
scripting - access organizational databases that track similar issues or questions and automatically
generate the details to the CSR who can then relay them to the customer.
You might also like to view...
The study conducted by Chongxin Yu and Stephen J. Frenkel of the University of New South Wales suggested that managers should engage in supportive behaviors that encourage employees to feel connected to their peers and to anticipate the possibility of a successful career path in the organization in order to ______.
A. inspire more social behaviors in the workplace B. facilitate more top-down leadership in the workplace C. foster less autocratic leadership in the workplace D. facilitate more creativity in the workplace
Raymond agrees to transfer an easement right to Sandra for $1,000 . This contract is within the statute of frauds and therefore needs to be in writing to be enforceable
a. True b. False Indicate whether the statement is true or false
Consumers' buying decisions are not affected by other people.
Answer the following statement true (T) or false (F)
Only through its agents can a corporation function and enter into contracts.
Answer the following statement true (T) or false (F)