Chandra and Jim are managers at XYX Company. They each manage 10 people. Chandra manages primarily by threatening her employees that their pay will be docked if they don’t meet their sales quotas set by the company. Jim, on the other hand, manages his employees to meet the sales quotas by treating them with respect and helping them overcome any obstacles in their daily work. According to the text, which manager should be more effective?
A. Chandra, because psychology research shows that coercive power is effective.
B. Jim, because the psychology research shows that social intelligence is the key to
effective managerial success
C. Both Chandra and Jim, because they both have legitimate power.
D. Chandra, because she demonstrates superleadership skills.
B. Jim, because the psychology research shows that social intelligence is the key to
effective managerial success
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Which of Crosby’s Absolutes of Quality refers to the idea of adopting a do-it-right attitude the first time?
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