A charge nurse on a busy 40-bed medical/surgical unit is approached by a family member who begins to complain loudly about the quality of care his mother is receiving
His behavior is so disruptive that it is overheard by staff, physicians, and other visitors. The family member rejects any attempt to intervene therapeutically to resolve the issue. He leaves the unit abruptly, and the nurse is left feeling frustrated. Which behavior by the charge nurse best illustrates refined lea-dership skills in an emotionally intelligent practitioner? a. Reflect to gain insight into how the situa-tion could be handled differently in the future.
b. Try to catch up with the angry family member to resolve the concern.
c. Discuss the concern with the patient after the family member has left.
d. Notify nursing administration of the situa-tion.
A
Goleman suggests that emotional intelligence involves insight and being able to step outside of the situation to envision the context of what is happening as well as being able to manage emo-tions such as frustration effectively.
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The intraoperative nurse is transferring a patient from the OR to the PACU after replacement of the right knee. The patient is a 73-year-old woman. The nurse should prioritize which of the following actions?
A) Keeping the patient sterile B) Keeping the patient restrained C) Keeping the patient warm D) Keeping the patient hydrated
For the client experiencing xerostomia, the nurse should:
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In story theory, reflective awareness of self occurs through
A. Connecting with self-in-relation. B. Intentional dialogue. C. Creating ease. D. Story-sharing.
The nurse plans a home visit to a pregnant teen. The demonstrated outcome of this nursing intervention is
1. An increase birth weight and utilization of prenatal care and support services 2. An increase in family coping skills to prevent crisis 3. A coordinated and comprehensive teen pregnancy approach 4. A family approach to health care