The distraught wife of a terminally ill patient complains to the nurse, "My husband has not been shaved, and he has that miserable gown on instead of his own pajamas. Don't you people care about things like that?"
What would be the best response of the nurse?
a. "I delayed his morning care because he was sleeping comfortably. I'll complete his care now that he's awake."
b. "We're running late today and I have six other patients to care for. What do you want?"
c. "Of course we care! Someone will come to do his care before lunch."
d. "I'm sorry you feel we're doing such a poor job. I'm doing my best."
ANS: A
Listening to criticism without defensiveness and giving a prompt response to requests with an explanation shows the nurse's concern for meeting the needs of the dying person and of the distressed family members.
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