At the Lands End web site a customer can chat on-line with customer service representatives while shopping. This live help allows customers to have questions answered before placing an order. This focus on meeting customer needs illustrate a(n) _____ orientation.
A. societal
B. market
C. sales
D. production
E. one-to-one
Answer: B
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A) subrogation. B) adhesion. C) estoppel. D) waiver.
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