Individuals and organizations can use a(n) ____________________ or a proactive approach to problem solving.
Fill in the blank(s) with the appropriate word(s).
reactive
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When the manufacturing department cut waste by 10%, the organization paid each member of the department $500 (a portion of the savings) as a part of the organization’s ______ program.
A. profit sharing B. gainsharing C. employee stock ownership plan D. stock option
Which of the following is one of the three functional imperatives in services management?
a. The management function. b. The outputs function. c. The inputs function. d. The servicescape function. e. The human resources function.
A firm's total equity is $10 million and total liabilities is $5 million. During the year, its sales equaled to $75 million. Based on the given information, the total assets turnover ratio of the firm is:
A. 10.5 times. B. 13 times. C. 15 times. D. 7.5 times. E. 5 times.
The text stresses that
A. a good product usually sells itself. B. advertising and selling are not really part of marketing. C. marketing is nothing more than a set of business activities performed by individual firms. D. marketing is a social process and a set of activities performed by organizations. E. marketing techniques have no application for nonprofit organizations.