Desired service is the minimum level of service customers will accept without being dissatisfied
Indicate whether the statement is true or false
False
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Sales this year at Donna's Pawn Shop have been high, and based on several factors, Donna projects next year's sales to also be good. However, even with her forecast of continued strong sales, Donna and her business partner need to develop a plan in case sales drop unexpectedly. ________ is the type of planning for alternative future conditions.
A. Background planning B. Trend analysis C. A vision plan D. Contingency planning E. A managerial pact
Which of the following is a measure of customers' sensitivity to changes in price?
A) liquidity ratio B) demand sensitivity C) price elasticity of demand D) marginal analysis E) basing-point
If the amount of uncollectible accounts expense is understated at year end,
A) net Accounts Receivable will be understated. B) total liabilities will be overstated. C) net income will be understated. D) Allowance for Uncollectible Accounts will be understated.
Dr. Beswick was writing questions for a test, but found herself listening to reggae music coming from an adjoining office, and thinking about her upcoming trip to the Caribbean. She is experiencing
A. mindfulness. B. attention delinquency. C. PsyCap. D. positive deviance. E. attentional deficit.