Describe the beneficial aspects of conflict on a project and identify at least three of the six step conflict resolution process that a project manager can use
Key concepts to be covered in the response could include, but are not limited to:
Some conflict on projects is constructive. Competition for ideas on how to best accomplish a project activity has the potential for generating more innovative and successful approaches. However, when conflict becomes personal it is very destructive.
Three techniques that a project manager can use to resolve project conflicts include:
Understand the conflict - Ask clarifying questions, summarize how other people have stated the problem, and confirm that you have a common understanding.
Identify causes of the conflict - There could be multiple causes for a project conflict. The project manager should identity potential causes and verify which cause is actually contributing to the conflict.
Identify potential solutions for the conflict - This is a time when creativity and trust come into play.
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What will be an ideal response?