When serving customers, you should not use the phrase
a. "I'll be happy to check and find out."
b. "I don't know."
c. "I understand that you are upset. Let's find a satisfactory solution to your problem."
d. "Let me show you where the product is located."
B
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The data definition language
a. identifies, for the database management system, the names and relationships of all data elements, records, and files that comprise the database b. inserts database commands into application programs to enable standard programs to interact with and manipulate the database c. permits users to process data in the database without the need for conventional programs d. describes every data element in the database
The objective of forecasting is to develop
a. stand-alone financial statements for future analysis. b. a set of realistic expectations for future value-relevant payoffs. c. a balance sheet and income statement that articulate. d. financial statements for comparison to industry averages.
List the three ways to analyze financial statements. State what each of these ways provides to investors and creditors.
What will be an ideal response?
Under what conditions is a company most likely to use a product sales force structure?
What will be an ideal response?