A nurse writes some scathing remarks about another nurse's professionalism on a social media site. A complaint of bullying is lodged with the nurse manager. Which statement by the manager is appropriate?
1. "I have no control over what the nurses do on their time away from work."
2. "This does not meet the standards for bullying because it was not a face-to-face encounter."
3. "You two are acting like a couple of high school kids."
4. "I will follow up on this complaint and take action as needed."
4
Rationale 1: The remarks were about the nurse's professionalism, which is a part of the nurse's work. The manager does have input into this situation.
Rationale 2: Bullying can occur on the Internet, by text message, or face-to-face.
Rationale 3: This is not an appropriate or helpful remark for the manager to make in this situation.
Rationale 4: The manager must do an assessment of the complaint before acting.
Global Rationale:
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