In attempting to stabilize a hostage situation, the negotiator should stay calm and
a. allow the hostage taker to ventilate thoughts and feelings if necessary.
b. attempt to carefully enter the "psychological space" of the hostage taker.
c. attempt to distract the angry hostage taker by speaking about the negotiator's own personal problems.
d. Both a and c are good stabilizing techniques.
A
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a. true b. false
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