The nurse has just taken a continuing education class on assertive communication techniques. Which response best demonstrates that the nurse understands assertive behavior?
1. "No, I cannot work for you on Sunday."
2. "Yes, they always ignore staff requests."
3. "It would be selfish to ask for time off."
4. "I will demand a change in my schedule."
1
Rationale: The nurse who is assertive knows that one has the right to refuse a request without feeling guilty. Demanding a change demonstrates aggressive behavior. Stating it would be selfish demonstrates nonassertive behavior. Stating that they always ignore requests reflects aggressive behavior.
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