What are the potential gaps in the Service Gaps Model? What is it designed to do?
What will be an ideal response?
The four potential gaps are knowledge, standards, delivery, and communication gaps. The Service Gaps Model is designed to encourage the systematic examination of all aspects of the service delivery process and prescribes the steps needed to develop an optimal service strategy.
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When nations are of similar size and have similar taste patterns, the gains from trade
a. are shared equally between them. b. are impossible to determine. c. are too small, so that trading is not beneficial. d. are determined by the nation that has comparative advantage in the more essential product.
For a small coffee cafe, which of the following is a nonvalue-adding activity?
a. Importing coffee beans b. Purchasing ingredients c. Cleaning up d. Operating the drive-through window
Social networking is an integral part of which of the following?
A) the triple bottom line orientation B) lifetime value of a customer C) the value chain D) Web 2.0 E) Web 1.0
Describe feedback control, feedforward control, and concurrent control.
What will be an ideal response?