Describe the escalation process for fixing HIT issues.
What will be an ideal response?
If the organization is large, like a hospital, it may have IT staff that can address certain software problems, especially if the IT department produced the software. Even if that is not the case, the in-house IT staff may have specialized training such that they can address certain problems. Therefore, as part of the problem escalation process, appropriate personnel such as in-house support groups are usually contacted first. If an in-house group is not available, or the in-house group cannot solve the problem, the problem is usually escalated to an outside technical support group, which is a group of technicians trained to support the use of certain hardware and software.
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