How do managers use emotions to determine what is going on in the workplace? Provide an example of one of your experiences when emotions signaled a change in the workplace.
What will be an ideal response?
More generally, emotions and moods give managers and all employees important information and signals about what is going on in the workplace. Positive emotions and moods signal that things are going well and thus can lead to more expansive, and even playful, thinking. Negative emotions and moods signal that there are problems in need of attention and areas for improvement. So when people are in negative moods, they tend to be more detail-oriented and focused on the facts at hand. Some studies suggest that critical thinking and devil's advocacy may be promoted by a negative mood, and sometimes especially accurate judgments may be made by managers in negative moods.
Student examples will vary.
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