Anders is manager for a large freight company. He has noticed low morale lately, perhaps because of the cramped quarters and lack of raises this year among workers on his shift. According to Herzberg, Anders should first concentrate on   

A. needs for achievement.
B. hygiene factors.
C. esteem needs.
D. motivating factors.
E. growth needs.


B. hygiene factors.

According to Herzberg, the lower-level needs, hygiene factors, are factors associated with job dissatisfaction, such as salary, working conditions, interpersonal relationships, and company policy. Managers of dissatisfied employees must concentrate on these factors first.

Business

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