What should the manager do if employees and their supervisors do not agree on what is part of the jobs?
What will be an ideal response?
While supervisors, in theory, ought to know the jobs well, they may not, particularly if jobs are changing. People actually working in a job may change it. They may find ways to do things more efficiently, or they may not have realized that certain tasks were supposed to be part of their jobs.
Differences in job data may arise among jobholders. Some may see the job one way, some another. The best answer is to collect more data. Enough data are required to ensure consistent, accurate, useful, and acceptable results. Holding a meeting of multiple jobholders and supervisors in a focus group to discuss discrepancies and then asking both employees and supervisors to sign off on the revised results helps ensure agreement on, or at least understanding of, the results.
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