An online store promises to deliver any order costing over $60 within 24 hours. It uses this strategy to increase the volume of customer orders and the store always delivers on that promise. This company's track record for prompt delivery clearly implies that the company rates high on ______.
A. reliability
B. assurance
C. responsiveness
D. empathy
Answer: C
Business
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Indicate whether the statement is true or false
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A ________ orientation is a management philosophy that focuses on ways to satisfy customers' needs and wants
A) consumer B) promotion C) selling D) production E) quality
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A. internal B. external C. relational D. marketing
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Answer the following statement true (T) or false (F)
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