Based on the service-quality model, researchers have identified five determinants of service quality. List these determinants in order of importance

What will be an ideal response?


In order of importance, the five determinants of service quality are:
1. Reliability
2. Responsiveness
3. Assurance
4. Empathy
5. Tangibles

Business

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One type of standing plan, the __________, outlines the general response to a designated problem or situation.   

A. policy B. project C. rule D. procedure E. program

Business

If the velocity of money in an economy is 7.5, money supply is $350 billion, and the price level is 1.5, the real output is worth

A. ?$1,750 billion B. ?$1,200 billion C. ?$2625 billion D. ?$5250 billion

Business

Which of the following is true of an administrative law judge (ALJ)?

A) An ALJ's decision is issued in the form of state statutes. B) An ALJ's decision is final with no appeal. C) An ALJ is the presider of administrative proceedings. D) An ALJ is not considered as an employee of an administrative agency.

Business

A who-did-what violation is sometimes called a(n) _____

Fill in the blank(s) with correct word

Business