List and explain the four perspective of the balanced scorecard (BSC)
Learning and growth perspective--Focuses on using an organization's intellectual capital to adapt to or influence changing customer needs.
Internal business perspective--Addresses those things that an organization needs to do well to meet customer needs and expectations.
Customer value perspective--Addresses how well the organization is doing relative to important customer criteria.
Financial perspective--Addresses the concerns of stakeholders about profitability and organizational growth.
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A "do-feel-learn" response sequence is considered appropriate when the audience has high involvement but perceives little or no differentiation within the product category
Indicate whether the statement is true or false
The book that contains a list of all the variable names and the code numbers associated with each possible response to each question is called the "data matrix register."
Indicate whether the statement is true or false
A system fails 200 times in 8,000 hr of operation. The MTBF of the system is ______.
A. 40 hr B. 29 hr C. 32 hr D. 55 hr
Bankruptcy:
a. may not be forced upon a debtor by a creditor b. relieves a debtor of legal responsibility for all debts c. cannot be declared by corporations d. entitles all creditors to share equally e. none of the other choices