Explain how analyzing customer information from a database might help a car-maker in the process of customer relationship management (CRM)
What will be an ideal response?
Managing detailed information about customers may allow a car maker to design new models around customer demographics and desires for specific features, which could be key to long-term customer loyalty.
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A major difference between the spot market and the forward market is that the spot market deals with
a. the immediate delivery of currencies. b. the merchandise trade account. c. currencies traded for future delivery. d. hedging of international currency risks.
Your responses to interview questions should be how long?
A) 4 to 6 minutes B) no limit C) 2 to 4 minutes D) 30 seconds to 2 minutes
Quality of a service should not be determined with reference to customer perceptions
Indicate whether the statement is true or false
The degrees of freedom for the t statistic to test the hypothesis about two independent samples is ________
A) n B) n - 1 C) n1 + n2 D) n1 +n2 - 2