Describe a situation (real or fictitious) where a change is made on a medical-surgical nursing unit
Then, describe EITHER: a) a positive response by the staff members and four reasons for why the change was received in a positive manner, OR b) a negative response by the staff members and four reasons why the change was resisted.
Correct answers should include the following points.
a) Potential reasons for employee resistance to change:
o fear that they may be unable to perform as well
o belief that they may not be able to do things now required
o sense of loss experienced about the former way of doing things
o perception that previous practices were not good
o not understanding or knowing how to do things differently
o not understanding the need for change
b) Potential ways to lessen resistance to change:
o determine reasons for the resistance—may differ among employees
o allow employees to work through their feelings related to the change
o present change as a continuation of a previous practice
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