A distribution of scores in which almost the entire class scored very low but a few students scored fairly high would be _______.
a.Positively skewed
b.Negatively skewed
c.Unskewed
d.Normally distributed
ANS:A
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Customer returns, product recalls, and deposit bottles all involve reverse logistics for the retailer
Indicate whether the statement is true or false
In the service-profit chain, customer satisfaction leads to customer loyalty, and results in ________.
A. changes in the organizational structure B. competitive retaliation based on service strategy C. revenue growth and profitability D. external service value E. competitive intelligence for future growth
A turn-key project is best defined as:
A. giving a foreign manufacturer the right to use a patent in return for the payment of a royalty B. a form of direct foreign investment in which the investing entrepreneur holds a minority ownership position in the foreign venture C. a method in which an entrepreneur contracts his or her management techniques and skills to a (foreign) purchasing company D. a method of doing business whereby a foreign entrepreneur supplies the manufacturing technology or infrastructure for a business and then turns it over to local owners
An agreement whereby the parties to a contract agree to accept something different in
satisfaction of the original contract is called an accord and satisfaction. Indicate whether the statement is true or false