Discuss the four ideas stated in Chapter 1 regarding improving communication competence
What will be an ideal response?
Start with yourself, analyzing your own strengths and weaknesses. Watch the
communication of others to learn from those you view as effective communicators and imitate
their behaviors. Learn about other cultures and learn from your differences. Learn about your
own culture and make sure you know its rules for communicating.
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All of the following is true about a crisis communication plan, EXCEPT:
a. It should be written and accessible to all senior management b. It should be regularly reviewed and updated. c. It does not need to define every possible crisis scenario d. It is a road map for communicating effectively in time of crisis
Ratings are extremely accurate and therefore are not subject to a certain degree of error
True False
All of the following would be included in a good definition of empathy except which one?
a. It involves taking the other’s perspective. b. It includes concern for the other person. c. It requires a sense of the other person’s feelings. d. It can’t be totally achieved. e. It requires that your opinions match those of the other person.
What is good advice for a speaker's use of movement?
A. Stay directly behind the podium at all times because it communicates stability to the audience. B. Move around the room as much as possible, stopping only to mark transitions in the speech. C. Keep one hand in your pocket to convey a sense of comfort and ease to the audience. D. Move toward the audience to emphasize a point and promote a connection with your listeners.