Creighton Bicycles and Repair conducted a survey and discovered that among customers who had tried both bike shops, its successful cross-town competition was preferred about 80% of the time. The most frequently cited reason was customer service. This information would be most helpful to introduce to employees during which stage of Lewin's change model?
A. Unfreezing
B. Continuous improvement
C. Benchmarking
D. Empowerment
E. Refreezing
A. Unfreezing
For Lewin's "unfreezing" to take place, employees need to become dissatisfied with the old way of doing things. One technique used to help unfreeze organizations is benchmarking, a process by which a company compares its performance with that of high-performing organizations.
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One way of reducing project costs is identifying tasks that ________ can do themselves.
Fill in the blank(s) with the appropriate word(s).
In the process of reconciling its bank statement for April, Donahue Enterprises' accountant compiles the following information: Cash balance per company books on April 30$6,275 Deposits in transit at month-end$1,300 Outstanding checks at month-end$620 Bank charge for printing new checks$45 Note receivable and interest collected by bank on Donahue's behalf$770 A check paid to Donahue during the month by a customer is returned by the bank as NSF$480 The adjusted cash balance per the books on April 30 is:
A. $6,520 B. $6,900 C. $8,160 D. $5,840 E. $4,600
After being assigned a research? project, you know your first task is to develop a problem statement. You need to do all of the following EXCEPT? ______________.
Fill in the blank(s) with the appropriate word(s).
Which of the following statements about culture is true?
a. Culture is inborn from the moment of birth. b. Components of culture such as value of the individual, value placed on materialism, work ethic, etc. are distinct, unrelated elements. c. Stereotyping allows one to form accurate mental pictures of the main characteristics of another group. d. None of the above statements are true.