Telephone scripts may contain information that can help customers. An examples of information that may be used in a telephone script includes:
A. Incorporating a special service offer message
B. Providing the name of the service facility
C. Stating who is answering the phone
D. All of the above
C. Stating who is answering the phone
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Answer the following statement true (T) or false (F)
A surveyor uses a transit vertical protractor to measure angles between locations.
Answer the following statement true (T) or false (F)
Slip joint pliers can be used in how many positions?
A) One B) Four C) Two D) Six
Technician A says that the purpose and function of the cooling system is to maintain proper engine operating temperature. Technician B says that the water pump controls engine coolant temperature by opening at its rated opening temperature to allow
coolant to flow through the radiator. Which technician is correct? A) Technician A only B) Technician B only C) Both technicians A and B D) Neither technician A nor B